What do you do when customers don’t pay? You’re there to do house cleaning, not bill collections. Do you charge late fees for a late pay or worse a no pay? And do you keep cleaning when customers don’t pay and just send them an invoice?
Angela Brown, The House Cleaning Guru says you need to revise your approach when customers don’t pay. On your walkthrough there needs to be an agreement of payment terms. Deposit upfront for move in-move outs. Cash on demand (C.O.D.) or a credit card on file for all customers. And clarify you’re not a bill collector when you give the bid or the job estimate. Theft of services is a real bugaboo. No pay, no cleaning.
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Today’s Ask a House Cleaner sponsors are Savvy Cleaner (VRBO turnover and house cleaner training.) HouseCleaning360 (A great place for maids to list their cleaning services.) My Cleaning Connection (a resource hub for all things cleaning.) And Savvy Perks (a way to reward loyal employees, staff and Airbnb co-hosts.)
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How to Collect the Money People Owe You: A Complete Step-By-Step Credit and Collections Guide for Small Businesses and Individuals –
How to Win in Small Claims Court and Collect –
Collect Your Money: A Guide to Collecting Outstanding Accounts Receivable for Your Business –
Boundaries for Leaders: Take Charge of Your Business, Your Team, and Your Life –
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*** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.
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SAVVY CLEANER – House Cleaner Training and Certification –
MY CLEANING CONNECTION – Your hub for all things cleaning –
HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners –
SAVVY PERKS – Employee Benefits for Small Business Owners –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental