The customer won’t pay for cleaning. Is it the customer’s fault or yours? Here’s how to prevent this from ever happening again.
Today’s Ask a House Cleaner sponsor is Savvy Cleaner training and certification for house cleaners and maids. ( And your host today is #AngelaBrown
*** CUSTOMER WON’T PAY FOR CLEANING CHAPTERS ***
0:00 – Intro – Meet Angela Brown The House Cleaning Guru
0:29 – what do you do when customers won’t pay for cleaning services?
1:02 – Let’s look at your walkthrough – What was promised?
2:36 – Let’s look at your payment and collection process
3:08 – Let’s look at your satisfaction guarantee
4:16 – Let’s look at your inspection process
5:16 – Does the customer understand your policies?
6:26 – What will the job look like when it’s complete?
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Maintenance vs. Deep Cleaning –
Pricing Basics:
Savvy Cleaner Membership:
Price: Maximizing Customer Loyalty through Personalized Pricing –
These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU.
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*** TRAINING & CLEANING CERTIFICATION***
*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS***
Daily Giveaway –
*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
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Hashtags: #AskAngelaBrown, #HouseCleaningGuru
*** GOT A QUESTION FOR A SHOW? ***
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*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
*** LOOKING FOR WAY TO GET MORE CLEANING LEADS ***
*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value from this show and you want to pay it forward you can sponsor a cleaner here:
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*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here’s how to work with us –
*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER – House Cleaner Training and Certification –
MY CLEANING CONNECTION – Your hub for all things cleaning –
SAVVY PERKS – Employee Benefits for Small Business Owners –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
HOST: Angela Brown
PRODUCER: Savvy Cleaner