Should you have a cancellation policy for a monthly cleaning customer? Is a monthly customer just a one-off clean? Having rules or choices upfront will help you manage monthly clients.
Today’s #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. ( And your host today is #AngelaBrown (
Today’s #BehindtheCleans is produced by Savvy Cleaner Training and certification for house cleaners and maids. ( And your production team is Angela Brown, PJ Barnes, & Parker Shelton.
*** CANCELLATION POLICY FOR A MONTHLY CLEANING CUSTOMER ***
0:00 – Meet Angela Brown, the House Cleaning Guru
0:24 – Should I have a cancellation policy for monthly customers?
0:59 – What is a one-off client?
1:22 – Why would a monthly customer cancel?
2:01 – What can I say to someone that only wants to be monthly?
2:43 – If two or three months go by, can I change my pricing?
3:06 – What to say if a customer misses a month?
3:27 – Selling a year in advance may help keep customers on schedule
4:50 – Can I put one-offs on a waitlist?
5:42 – What to say if the client’s cleaning needs are now different?
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*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:
*** SPONSORSHIPS & BRANDS ***
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*** THIS SHOW WAS SPONSORED IN PART BY ***
SAVVY CLEANER – House Cleaner Training and Certification –
MY CLEANING CONNECTION – Your hub for all things cleaning –
SAVVY PERKS – Employee Pricing for Small Business Owners –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids.
HOARDING WORLD – Helping you change your relationship with stuff
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
HOST: Angela Brown
PRODUCER: Savvy Cleaner