Wanna hear the world’s greatest cancellation policy for house cleaners? If you have customers who postpone their scheduled cleaning regularly, your #cleaningbusiness may need to charge a cancellation fee. Or better yet, you may want to prevent cancellations in the first place. How do you create a cancellation policy?
*** WORLD’S GREATEST CANCELLATION POLICY CHAPTERS***
0:00 – What do you do if a customer has to cancel their scheduled cleaning?
0:05 – Meet #AngelaBrown the House Cleaning Guru
0:35 – How do you create a #cancellationpolicy?
1:01 – Use a worksheet on your walkthrough
1:25 – Explain your rules for rescheduling and #cancellationfees
3:28 – How a cancellation is different from calling out sick
6:06 – Instead of canceling re-gift your cleaning to someone else
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
The Road from Contract to Close: How to Successfully (and Easily) Manage the Details without Losing Your Mind – Or Your Clients –
The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It –
The E-Myth Contractor: Why Most Contractors’ Businesses Don’t Work and What to Do About It –
The Most Successful Small Business in The World: The Ten Principles –
Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine –
QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life –
Blindspot: Hidden Biases of Good People –
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*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value from this show and you want to pay it forward you can sponsor a cleaner here:
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*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here’s how to work with us –
*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER – House Cleaner Training and Certification –
MY CLEANING CONNECTION – Your hub for all things cleaning –
SAVVY PERKS – Employee Benefits for Small Business Owners –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
HOST: Angela Brown
PRODUCER: Savvy Cleaner