When a cleaning customer starts ghosting you – what do you do? Do you keep texting? Do you leave messages? Do you assume the job is over? How are you supposed to act if you are the #cleaningservice owner and you haven’t been paid? Do you keep sending maids to service the account? Is a client #ghosting you even a big deal?
Today’s Ask a House Cleaner sponsor is Savvy Cleaner training and certification for house cleaners and maids. ( And your host today is #AngelaBrown (
*** CLEANING CUSTOMER STARTS GHOSTING YOU CHAPTERS ***
0:00 – Meet Angela Brown the House Cleaning Guru
0:25 – When a customer ghosts you is it your fault?
0:46 – How do you know what a house cleaner does when they clean your home?
1:11 – If a customer is ghosting you should you take it personally?
1:58 – When is the best time to have a conversation with a customer?
2:25 – How do you communicate with customers who don’t like confrontation?
2:50 – Is there a simple way to confirm appointments?
3:09 – How do you know if something is wrong with the customer?
3:28 – What do you say to check on a customer’s well being?
3:50 – How do you know when to drop a customer that is ghosting you?
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Body Language How To Read Any Body: The Secret To Nonverbal Communication –
Conversations That Connect: How to Connect, Converse, and Convert Through Social Media Listening and Social-Led Customer Care –
Perfect Phrases for Customer Service, Second Edition –
Be Your Customer’s Hero: Real-World Tips & Techniques for the Service Front Lines –
(When available, we use affiliate links and may earn a commission!)
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*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value from this show and you want to pay it forward you can sponsor a cleaner here:
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*** SPONSORSHIPS & BRANDS ***
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*** THIS SHOW WAS SPONSORED IN PART BY ***
SAVVY CLEANER – House Cleaner Training and Certification –
MY CLEANING CONNECTION – Your hub for all things cleaning –
SAVVY PERKS – Employee Pricing for Small Business Owners –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
HOARDING WORLD – Helping you change your relationship with stuff