We screwed up our first #cleaning job. What do you do when the customer points out your mistake? Do you give the a refund? Should you offer a discount on future cleaning services? Does the #cleaningbusiness owner lose face?
Today’s Ask a House Cleaner sponsor is Savvy Cleaner training and certification for house cleaners and maids. ( And your host today is #AngelaBrown
*** WE SCREWED UP A JOB CHAPTERS ***
0:00 – Intro – Meet Angela Brown The House Cleaning Guru
0:13 – How to send your question to the #AskaHouseCleaner show
0:30 – A house cleaner claims we screwed up our first cleaning job
1:18 – Should you give a discount when you screw up a job?
1:47 – Why it’s important to care about the customers’ concerns
2:13 – Why it’s cool to learn from your mistakes
2:51 – Learn to value the feedback from your customers
3:09 – Use feedback to tighten your business policies
3:49 – How a checklist can help you and your client agree on expectations
4:17 – A worksheet will help you clarify your satisfaction guarantee
5:10 – A Worksheet will encourage you to inspect your work
5:47 – Pass or fail your own work and give yourself approval for passing
6:51 – Every day get better at your job
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Do More Better: A Practical Guide to Productivity –
The More You Do The Better You Feel: How to Overcome Procrastination –
Do Better Work: Finding clarity, camaraderie, and progress in work and life –
Great at Work: The Hidden Habits of Top Performers –
Principles: Life and Work –
These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU.
*** RATE THIS SHOW ***
*** RATE THIS PODCAST ***
*** TRAINING & CLEANING CERTIFICATION***
*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS***
Daily Giveaway –
*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
YouTube:
Facebook:
Twitter:
Instagram:
Pinterest:
Linkedin:
TikTok:
Store:
Tips and Tools LIVE:
Hashtags: #AskAngelaBrown, #HouseCleaningGuru
*** GOT A QUESTION FOR A SHOW? ***
Email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at
*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
*** LOOKING FOR WAY TO GET MORE CLEANING LEADS ***
*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value from this show and you want to pay it forward you can sponsor a cleaner here:
Give:
Apply –
*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here’s how to work with us –
*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER – House Cleaner Training and Certification –
MY CLEANING CONNECTION – Your hub for all things cleaning –
SAVVY PERKS – Employee Benefits for Small Business Owners –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
HOST: Angela Brown
PRODUCER: Savvy Cleaner