Whoa! Didn’t see that coming did ya? House cleaner does a job for a customer – gives it their best and gets screwed big time. What you need to know to manage customer expectations and end up winning the business game. Some customers are sneaky – but this bad behavior can be prevented.
Align your marketing strategy to meet and exceed your customer’s expectations without getting ripped off.
Today’s #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. ( And your host today is #AngelaBrown
FREE CLEANING WORKSHEETS –
*** HOUSE CLEANER GETS RIPPED OFF CHAPTERS ***
0:00 – Did you ever get ripped off by a customer?
0:10 – Meet Angela Brown the House Cleaning Guru
0:20 – A client wants to add on work but refuses to pay
1:28 – Who was authorized to approve the work?
2:25 – Be clear about the service you provide for the price paid
2:46 – How Customers take advantage of an hourly rate
3:20 – Offer packages that include popular upsell jobs
4:14 – Get pricing agreements from customers upfront
4:59 – Create new business rules now to manage client expectations
5:49 – Don’t allow employees to change job agreements without approval
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Boundaries: When to Say Yes, How to Say No To Take Control of Your Life –
Buyer Personas: How to Gain Insight into your Customer’s Expectations, Align your Marketing Strategies, and Win More Business –
Customer’s Expectation: The Ultimate Guide For Business To Respond To Your Customer’s Needs: Customer Relationship Management –
How To Improve The Business Process: Tips On Improving Customer Expectations For Your Business –
Management: Meeting and Exceeding Customer Expectations –
These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU.
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*** TRAINING & CLEANING CERTIFICATION***
*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS***
Daily Giveaway –
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*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
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*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value from this show and you want to pay it forward you can sponsor a cleaner here:
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*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here’s how to work with us –
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
HOST: Angela Brown