How do you deal with a dissatisfied customer? You did a maintenance clean and they are expecting a deep clean. Do you give their money back? Go back to reclean? How do you stay in business (and make a profit) while managing unhappy customers?
Today’s #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. ( And your host today is #AngelaBrown
*** DISSATISFIED CUSTOMER CHAPTERS ***
0:00 – Intro – Meet Angela Brown, The House Cleaning Guru
0:20 – How do you deal with a dissatisfied customer?
1:01 – How do you clarify expectations with a customer?
1:27 – What to do when bidding the job
2:09 – Why is it important to agree on expectations?
3:01 – Who is your real competition?
3:30 – One question to ask every customer
4:03 – Streamline your success for every job
4:40 – How to never do a call back again
5:30 – Why you should explain “how you clean.”
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Strategic Customer Service –
Exceptional Service, Exceptional Profit –
Amaze Every Customer Every Time –
Define and Deliver Exceptional Customer Service –
Customer Service Training 101 –
These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU.
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*** TRAINING & CLEANING CERTIFICATION***
*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS***
Daily Giveaway –
*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
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Hashtags: #AskAngelaBrown, #HouseCleaningGuru
*** GOT A QUESTION FOR A SHOW? ***
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*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
*** LOOKING FOR WAY TO GET MORE CLEANING LEADS ***
*** WHO IS ANGELA BROWN, THE HOUSE CLEANING GURU? ***
Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids.
*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value from this show and you want to pay it forward you can sponsor a cleaner here:
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*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here’s how to work with us –
*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER – House Cleaner Training and Certification –
MY CLEANING CONNECTION – Your hub for all things cleaning –
SAVVY PERKS – Employee Benefits for Small Business Owners –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
HOST: Angela Brown
PRODUCER: Savvy Cleaner