How to end a cleaning client relationship without drama and still remain friends? Is your client being too picky? Does she want more without paying more? It may be time to have a conversation and go your separate ways.
Today’s #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. ( And your host today is #AngelaBrown (
*** END A CLEANING CLIENT RELATIONSHIP CHAPTERS ***
0:00 – Meet Angela Brown, the House Cleaning Guru
0:50 – How do I break up with my cleaning client?
1:12 – Why is my cleaning client so picky?
1:43 – My cleaning customer has changed; what do I do?
2:00 – What do I do if my cleaning client wants me to clean more stuff but won’t pay more?
2:22 – How do I end a cleaning contract professionally?
2:38 – How to have an honest conversation with a cleaning customer?
3:08 – If neither party wants drama, how do we end the cleaning contract?
3:48 – How do I clarify expectations with a homeowner who pays me to clean house?
4:09 – Should I be honest about why we can’t work together anymore?
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service –
Customer Service Training 101: Quick and Easy Techniques That Get Great Results –
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization –
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine –
The Ten Principles Behind Great Customer Experiences –
(When available, we use affiliate links and may earn a commission!)
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*** SPONSOR A CLEANER – SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:
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*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry, here’s how to work with us –
*** THIS SHOW WAS SPONSORED IN PART BY ***
SAVVY CLEANER – House Cleaner Training and Certification –
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids.
HOARDING WORLD – Helping you change your relationship with stuff
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
HOST: Angela Brown
PRODUCER: Savvy Cleaner